Entchin Genuine Leather Women's Tote Bag with Detachable Shoulder Strap

Return & Refund Policy

Thank you for choosing our product!

To ensure a unique shopping experience, we offer highly customized products for each customer.

Therefore, due to the specialized nature of custom products, once an order is confirmed and production has begun, we do not accept returns or refunds.

Return & Refund Policy Details:

Non-returnable and Non-refundable Custom Products

Given the personalized nature of custom items, once production begins after order confirmation, returns or exchanges are not accepted.

If you have any questions or need assistance before order confirmation, please feel free to contact us. Exceptions for Quality Issues

If you receive a product with manufacturing defects or quality issues, please contact us within 7 days of receipt, providing relevant photos or videos as proof.

After verification, we will offer an appropriate solution, such as repair or replacement.

Damage During Delivery

If your item arrives damaged due to transit, please notify us within 48 hours of receiving the product, along with photos of the damage.

We will assist you in coordinating with the logistics company to resolve the issue.

Confirm Product Details Before Purchase

Please confirm all product details, such as style, size, color, and material, before purchase to ensure the product aligns with your requirements.

For any product inquiries, please reach out to our customer service team, and we will be happy to assist you.

Thank you again for your understanding and support!

Your satisfaction is our goal. If you have any questions, please contact our customer service team, and we will be glad to assist you!